Manufacturer leads the way in connecting with its customers
Renowned UK systems manufacturer for the plumbing and heating industry is leading the way in 21st century customer relations with the launch of a state-of-the-art training centre.
The fully interactive training centre at Pegler Yorkshire’s Doncaster site has been created with the sole purpose of showcasing its complete product range to installers and customers. As a systems and solutions provider, the training centre allows its quality products to be tested, viewed and the benefits of each clearly understood allowing Pegler Yorkshire to fully connect with its customers in a variety of ways.
“Our Group CEO described the training centre at Pegler Yorkshire as setting the standard for the rest of the businesses within Aalberts Industries and will facilitate greater education, understanding and training on our entire product range,” said Stuart Anderson, Group Managing Director for Pegler Yorkshire. “He concluded his visit by remarking, it is an outstanding training centre and one which he would certainly encourage customers to visit.”
Visitors are able to turn valves and see how to balance a system, view a fully fitted underfloor heating system, experience live demonstrations and can view training packages via interactive touch screen facilities.
Within the centre is an enclosed training pod where up to twelve people can receive detailed training on products of their choice. Furthermore, a fully working Meibes Thermal Interface Unit is available for view as are a wide range of taps, valves, pipes and fittings for which Pegler Yorkshire is renowned. Furthermore, the ‘e-control’ system, an energy management system designed to embrace eco-credentials and sustainability and which delivers heating, hot water and cooling is effectively displayed.
“We are proud to be able to encourage more visitors to our Doncaster site where they can engage with our products in a more informative way,” said Stuart. “Hands on experience is invaluable in this industry and with live interactive demonstrations by our team to showcase the versatility and suitability of our products we believe that more installers and customers will select Pegler Yorkshire as their preferred supplier.”
An investment of £250,000 has been made by Pegler Yorkshire into delivering this state-of-the-art training and innovation facility and customers and installers are welcome to book a visit during opening hours. Training and product demonstrations from a member of the team are also available and can be organised through a Pegler Yorkshire representative.